Returns & Refunds

We accept returns on purchased items within 30 days of delivery, provided the item is in its original condition and packaging.

To initiate a return, contact us at info@mylizard.net with your order number. We will send a prepaid return label within one business day.

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Items that arrive damaged, defective, or not as described are covered in full — including return shipping — for 90 days from delivery.

Rental subscriptions are billed monthly and can be cancelled at any time. Cancellation takes effect at the end of the current billing period — no partial-month refunds are issued.

When you cancel, we will email a prepaid return shipping label. The device must be returned within 14 days of cancellation to avoid a non-return fee (see your rental agreement for the amount, which equals the retail purchase price of the device).

You keep the original packaging and accessories — please use them for the return. Devices returned with significant damage beyond normal wear may incur a damage fee.

If a rental device fails within the first 30 days through no fault of your own, we will replace it at no charge and cover all shipping.

Some products on this site are sold by third-party retailers through affiliate links. Returns and refunds for these items are handled directly by the retailer — please refer to the retailer's own return policy.

If you have trouble with a return on an affiliate product, contact us and we will do our best to help.